24/7 Remote System Monitoring and notifications for optimal performance
Ongoing Technical Support with Service Level Agreement via phone, email, on-site as needed
System usage and optimization reports - daily, weekly, monthly
Work with customer's insurance carrier to secure discounts
WAVE Management App Annual Software License renewal
Software/Firmware upgrades for new features, enhancements and improvements
Cellular Modem Service (as backup to customer Wi-Fi/internet; only available for systems deploying w100 or w1000 Hubs)
Development, hosting and support of customer-branded Info and Q&A webpages
Access to WAVE digital assets (videos, social media, etc) to encourage patron usage
Quarterly online training sessions
Online access to training courses, webinars, best practice guidelines
Support with local and national media to achieve coverage
Support and collaboration on social media campaigns
Membership in User Group Forum and conferences
Ongoing support for redeployment and re-optimization of system components as customer needs evolve